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The terms and conditions will form a contract between the "Customer" and EP Training Services Ltd", known as the "Company".

  • All course fees must be paid in full prior to commencement of any training, unless other arrangements have previously been agreed with EP Training Services Limited.
  • We reserve the right to take any outstanding balances due from the Customers debit/credit card on or after the course start date.
  • Any course cancelation made by the Customer must be made in writing to EP Training Services.
  • Customers have the right to a 14 day ‘Cooling Off’ period after a course has been purchased whereby the Customer has the right to cancel and receive refund (minus any non-refundable costs associated with the course booking). However this right is forfeit if the course booked commences or is completed within the 14 day cooling off period &/or the course booked commences within 14 days of the customer notifying EP Training in writing of a cancelation.
  • Any course cancelation made by the Customer 15 or more days after the course purchase date will incur a 50% administration charge of the total tuition fees, excluding VAT & test fees. All costs associated with any element of training completed prior to the cancelation request will be forfeit.
  • Any course cancelation/amendment (including illness or injury of any kind) made by the customer less than 14 days prior to commencement of any practical training element will result in all course fees, including test fees & VAT being forfeit. If the cancellation is due to illness or injury a Customer should reclaim the cost of any test fees from the DVSA directly.
  • Any course cancelation/amendment (including illness or injury of any kind) made by the customer less than 5 days prior to commencement of any medical appointment or theory test booking will result in all test fees being forfeit. If the cancellation is due to illness or injury a Customer should reclaim the cost of any test fees from the DVSA directly.
  • In the event of a Customer cancelling a course where finance is in place to cover part or total cost of the course fees, any finance subsidies or associated costs incurred by EP Training will be forfeit.
  • Customers who do not complete their purchased course after 12 months of the initial purchase date will be permitted to complete the course as purchased, but Customers will forfeit all rights to the above refund request procedures & refunds will not be permitted.
  • EP Training reserves the right to terminate any training booked by the Customer if course fees are not paid in full before course start date.
  • Any variations to the joining instructions, course date, time of attendance, etc. will be made in writing by the Company to the Customer. The Company will make all efforts to keep the original agreed course confirmation, however in the event of a course cancelation imposed by the Company, the Customer will be offered the next available course.
  • All Customers are informed of our terms and conditions which are readily available from our website and head office. All Customers are deemed to have read them before requesting our services or products.
  • Substitution of Customer details for examination purposes, may take place, subject to reasonable time being given and subject to the terms and conditions of the examination board.
  • Customers who are considered to be under the influence of drink or drugs will have their course terminated and course fees forfeited.
  • The duration of all LGV courses are 5 or 10 days, which is typically administered on consecutive weekdays. Every effort is made by the Company to ensure Customers practical tests are carried out on the 5th and 10th day respectively. Where this is not possible, a practical test will be arranged as near to the final course day as possible.
  • All Customers undertaking any of the companies training courses are required to adhere to any notices or instructions given to them by any member of the Companies staff.
  • Where external examinations have been arranged for the Customer by the Company, the company accepts no liability for the accuracy of customer details should a dispute arise with the external examination body.
  • Every effort is made to ensure course notes, presentations and any relative tuition material is correct at time of print. EP Training does not accept any responsibility for any errors or omissions.
  • The Company will not be held responsible for the loss of any personal items left in the vehicle or on the company’s premises.
  • The company cannot be responsible for any practical test being cancelled by the DVSA (Driving Standard Agency).
  • Should DVSA cancel a practical test, then all efforts will be made to arrange a retest for the Customer.
  • The Company reserves the right to terminate any customer whilst attending a training course, if the company deems the customer to present a danger to themselves and other persons who may be affected by their acts or omissions.
  • In the event of mechanical breakdown, the Company will provide addition training equal to the amount of time lost.
  • Smoking is not permitted in the Company training vehicles and the Company premises.
  • Should a Customer wish to make a complaint about the Company, then this must be made in writing and sent to the Company Secretary, by recorded delivery within 7 days of the course ending. All complaints will be dealt with fairly as per EP Trainings complaints handling procedure.
  • All students who have booked the pass protection insurance must have held a full car licence for at least 12 months. Failure to disclose information contrary to this will result in the pass protection being deemed null and void and further tuition must be paid for.
  • Customers who have booked the pass protection scheme will be given extra training prior to their practical tests. Extra training means 1 hour tuition prior to the practical tests, unless otherwise agreed in advance with the Company.
  • Should a Customer who has booked pass protection fail to attend any or all of the training courses on the dates and times arranged they will have broken the agreement and forfeited the pass protection and any further training must be paid for.
  • Customers must be aware that adequate provision is made to ensure that drivers attending courses are able to comply with the rest requirement laid down in Driver Hours Regulations and the Woking Time Directive.
  • It is solely the responsibility of the Customer to ensure they have the correct LGV provisional entitlement when commencing an LGV course with the company. Failure to produce the correct provisional entitlement will result in the course being cancelled and all course fees being forfeited.
  • All customers must comply with the Customers safety policy and their legal obligations under the Health and Safety at Work Act 1974.
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